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1.
What happens after I place my order for my canvas art?
2. How long will my artwork take?
3. Payment Options
4. Do your prices include GST and delivery?
5. Do I have to order over the internet?
6. Do I have to pay up front?
7. What do I need to know before I send my photos
to you?
8. How do I email or send my photos?
9. Can I order first and send a picture later?
10. Can I have a different style from what is
featured on your website?
11. What happens if I am unhappy with my proof?
12. Can I order an artwork as a gift for someone
else?
13. Can I choose a certain colour scheme or
do you pick the colours for me?
14. If I can’t find what I’m looking
for, can I make a custom order?
15. Can I send you a regular photograph?
16. What are your photo requirements?
17. What photo should I send you?
18. Can I send black and white or colour photos?
19. If there is more than one person in the
original photo is it possible to single out the person I want
the artwork to be of?
20. What is canvas printing?
21. What does stretched canvas mean?
22. What canvas do you use?
23. How long will my KAPOW! Pop Art last?
24. Can I have more than one person in the same Pop Art portrait?
25. What is your cancellation policy?
26. Returns
27. Terms and Conditions
28. Copyright ownership
29. Other Questions?
1. What happens after I place my
order?
KAPOW! Pop Art will send an email confirmation of
your order upon receipt of your completed order form and your
photo. If your photo is not suitable we will contact you to
request another photo.
Within 10 working days we will email an artwork proof to you
for your approval before progressing to canvas printing stage.
Once you approve the proof, your order will be delivered to
you within 14 working days. We will not print your canvas
until you approve the proof. Your satisfaction is our number
one concern.
We deliver your original KAPOW! Pop Art in a protective package
to the delivery address you provided on the order form.
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2. How long will my artwork take?
Your new personalised artwork will be delivered to you within 14 working days
after you have approved the proof. If time is of the essence please contact us
to discuss delivery dates.
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3. Payment Options
KAPOW! Pop Art accepts Major Credit Cards –
MasterCard, VISA and Bankcard, Cash, Direct Deposit, Cheque
or Postal money order.
Payments can be made by email, phone or fax.
Please contact us for Direct Deposit BSB and Account number
details.
Online payments with Pay Pal are also available.
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4. Do your prices include GST and delivery?
All our prices include GST and delivery. There is
absolutely no more to pay. However, rural or remote areas
may incur an additional delivery charge.
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5. Do I have to order over the internet?
NO, it is also possible to order via fax: (02) 4784
2442; mail: PO Box 7060 Leura NSW 2780; or over the phone:
02 4784 2442. You can download our PDF Order Form from the
Order page on the website to complete your order.
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6. Do I have to pay up front?
Yes. As these are custom-made artworks and very time
consuming we cannot proceed without payment. If you are unhappy
with the artwork on you proof we are happy to discuss any
amendments. However, any amendments, aside from minor ones,
may incur an additional charge. We cannot substitute photos
once artwork has commenced without charging additional artwork
fees. Such substitutions warrant the creation of an entirely
new design, which requires several hours of time and labour
and which is very different from making revisions to existing
proofs.
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7. What do I need to know before
I send my photos to you?
You need to have decided on the artwork style you want and
the size. Then we need a good quality photograph via mail
or email, with face or object bigger than 5 centimetres. (Your
photos are returned in perfect condition). If sending your
photograph via email, scan the photos at 300 dpi (dots per
inch) with the resolution at 100% of the original photo size.
If saving the photo in a JPEG format please ensure it is saved
at maximum quality and minimum compression.
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8. How do I email or send
my photos?
By email: email your photos to us along with your
completed order form. You will receive a confirmation email
from us once we receive your photo/s.
By regular mail: No digital photos? No problem. We can scan
your photos for you at no additional charge. Just send them
to us at PO Box 7060 Leura NSW 2780. Try to pack the
photo so it won't bend (we recommend you put a piece of cardboard
in the envelope). Please include a copy of your order form
in your package, with your photo/s. As soon as we receive
the photo/s, we will let you know by email or by phone. We
regret we cannot be held responsible for lost photos in the
mail. If you want the photo returned to a different address
to the artwork delivery address, please specify on your order
form. If not the photo/s will be returned to you with your
KAPOW! Pop Artwork.
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9. Can I order first and send
a photo later?
Yes, you can, but the job cannot start obviously
until we have a photo so you will need to supply a photo as
soon as possible.
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10. Can I have a different
style from what is featured on your website?
We can definitely do special orders. Please contact us via email or phone with your request.
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11. What happens if I am
unhappy with my proof?
In the unlikely event of this occurring, we will
endeavour to do all that we can to make changes to the proof within reason.
See Do I have to pay up front?
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12. Can I order an artwork
as a gift for someone else?
YES. As long as you can supply us with the photo
you want to use. Go through the ordering as you would if it
was for yourself. Then select the delivery address for that
lucky person that will receive the order.
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13. Can I choose a certain
colour scheme or do you pick the colours for me?
You can certainly tell us which colours you want us to use.
You can even send us a photo of the room where you plan to
hang it or even samples of the wall paint or upholstery fabric,
so we can match the colours. Otherwise, we will choose the
colours for you that we think look good with the photograph
you sent to us. You will receive a preview of the design via
email before we print, to make sure you are satisfied with
the colours. If you do not have a strong preference we would
recommend that you let us choose the colours that work best
for the artwork.
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14. If I can’t find
what I’m looking for, can I make a custom order?
If there is anything you were thinking of and it
is not available in the formats that we offer, don’t
worry ask us anyway. We have tried to limit the available
options so it would be easier for you to order, but we are
open to ALL proposals out there, go to the contact us page
and send us an email!
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15. Can I send you a regular
photograph?
Of course! We will scan it for you at no charge.
While every effort will be made to return your photo in good
condition, we cannot be responsible for any damage caused
in transit. If the photo is a professional one, make sure
you send the photographer's permission to use the photo.
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16. What are your photo
requirements?
For digital photos, email the full file size (original
digital photo file), not one that has been "shrunk"
for email. For regular photos that you scan yourself, scan
the original at 300dpi. You should make sure that the photo
you select is clear, free from shadows, and that the subject(s)
face(s) is/are at least the size of a ten cent piece. If your
photo doesn't meet these requirements we will let you know.
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17. What photo should I send
you?
The ideal picture is a headshot of the person, pet or a close
up of the object. The photos that work best have the following
characteristics:
• Good lighting, better when the light comes from the
back of the photographer and it's facing the subject. Also,
try to avoid dark shadows in the face of the subject.
• Good contrast and brightness. Make sure the photo
is not under exposed (too dark) or over exposed (too bright
or too white).
• In order to make the best portrait out of your photo/s,
we highly recommend that you send us a good quality picture,
where the face of the person will be clear and big enough.
If you prefer, you can email or send to us more than one photo
and we will let you know which one works best for your portrait.
If you are sending a digital file, you need to ensure that
it is of high enough resolution to ensure a crisp, clear image
when printed. It is very difficult to enlarge a small photo
without losing clarity and definition. As a general rule your
images should be taken in TIFF format at the highest quality
that your camera offers, although we will accept high quality
JPEGs. The larger the size of the file, the better the quality.
Anything less than a 3 mega-pixel camera is generally unsuitable
for enlargements. If you are unsure about the quality of your
digital photo, please email it to us for appraisal (this is
a free service).
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18. Can I send black and
white or colour photos?
Of course, if you have an old photo you want to immortalise
or an old family photo, that is not a problem. We can work
with either black and white or colour photographs. Please
do not send negatives!
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19 If there is more than
one person in the original photo is it possible to single
out the person I want the artwork to be of?
Yes, we can crop the photo to work only on the person,
pet or object you desire to have on the portrait. Just make
sure that there are no obstructions in front of the chosen
person or touching the subject.
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20. What is canvas printing?
Canvas printing is a term used to describe a process
by which fine art and photographs are printed on canvas.
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21. What does stretched
canvas mean?
First, your artwork is printed on the finest quality
canvas using independently tested archival inks that will
last 75 years without fading.
Then a set of stretcher bars is created specifically to the
size of your canvas. First grade timber is hand selected for
the stretcher bars and milled to the profile that provides
the best protection and finish for your canvas.
After stretching the canvas over the bars, the back of the
canvas edge is carefully taped to the frame. This gives it
a very professional appearance, and further protects against
dust. Finally, hooks and cord are inserted so that you can
hang your print straight from the box.
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22. What canvas do you use?
We use a beautiful canvas sourced from the United
States. It is a 100% acid free matte cotton canvas. It is
smooth, bright white and offers excellent reproduction for
both photographs and fine art. Our canvas produces exceptionally
dense black and vibrant colours, is water resistant and is
used by thousands of artists around the world.
It is significantly heavier than the canvas being used by
many of our competitors. Lighter grade canvases are generally
cheaper to make, but are usually of lesser quality.
In our opinion, there is no higher quality printing canvas
available anywhere in the world.
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23. How long will my KAPOW!
Pop Art last?
This really depends on how they are displayed. Prints
on our canvas have been tested to resist noticeable fading
for up to 75 years when displayed indoors and away from direct
sunlight. However, exposure to fluorescent light and reflected
light can reduce the life of your prints.
All of our canvas prints are coated with a high quality spray
laminate that provides resistance to moisture, UV light and
scuffing.
We use only the finest quality timber to make our frames.
All our timber is kiln dried to reduce the possibility of
shrinkage. This ensures that you get the best quality frames
available.
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24. Can I have more than one person in the same Pop Art
portrait?
Yes, you can. However, please note that there is an additional charge of $50.00 per extra
person in a Pop Art portrait that is featured on our web site and advertising as containing only one
person.
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25. What is your cancellation
policy?
Customers who cancel their orders before work begins
will not be charged, and any money paid will be refunded in
full. However, due to the labour intensive and customised
nature of our work, customers who cancel their orders after
work has begun will forfeit any money already paid.
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26. Returns
We do not offer returns on our products. Customers
do have the opportunity to make amendments to digital prints
at proof stage.
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27. Terms and Conditions
We regret that we cannot be held responsible for
photos lost or damaged in the mail. We will notify you if
the photo's quality is appropriate for the design you have
selected. If we need a different photo, we will email you
explaining the reasons why we can't use that photo. We will
start working on your design and we will email you a proof
of the finished design within 10 business days. If your
portrait is damaged in transit, we will replace it and send
you a new one after the courier company picks up the damaged
portrait and its packaging. You will receive your portrait
in 14 business days or less from the time we send you the
design proof. We cannot be held responsible for email delivery
failures. Seasonal orders and requests for design changes
are subject to extended delivery times. We can process rush
orders at an additional charge. KAPOW! Pop Art reserves the
right to use any designs in the KAPOW! Pop Art website or
in the KAPOW! Pop Art marketing materials.
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28. Copyright ownership.
The artist retains all copyrights to and all rights
of reproduction of all images from the moment of creation,
and is ordinarily given a term enduring for the artist's life,
plus an additional 70 years after the artist's death.
The artist retains all copyrights to created images and their
use in reproduction form, i.e. limited edition prints, merchandise,
and has the right to the distribution of the reproductions
of created images.
The artist has the right to use created images publicly for
advertising and promotional displays.
Commercial use or reproduction of created images is prohibited
without express permission of KAPOW! Pop Art.
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29. Other Questions?
Please contact us via email on the contact us page
or phone 02 4784 2442 if you have any further questions.
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